The following general terms and conditions apply, however regional circumstances and regulations, contractual obligations to suppliers, and matters relating to location, product type and supply logistics may cause these to be varied slightly for specific products, or specific destinations.

  • Travel arrangements and prices detailed on our web sites are provided and coordinated by Thui Tours.
  • Thui Tours has taken due care and responsibility to verify and check all information on our web sites as at the time of compilation, however, as this information is supplied by the relevant accommodation providers & tour operators, it accepts no responsibility for any inaccuracy contained in the publications.
  • Sales of services as contained in our publications are made by Thui Tours only as agent for the person, business or company providing the services. The standards of accommodation and other services chosen are based on various factors, which are generally accepted as indicative of a certain class.
  • Thui Tours does not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice.
  • Thui Tours does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
  • It is essential that you check with us, or your travel agent, for any changes or variations to the information shown on our web sites. This will allow us to advise you, or your agent, of any such changes that we are aware of either before you book your holiday, or prior to your departure.

Terms and Conditions for Booking

Quotes, Rates and Price Variations:Prices advertised on the website are provided in good faith.  The accommodation providers and tour operators reserve the right to alter these prices without warning.  Quotations and offers made on the site will be considered final if a booking is made and paid for.  If prices, rates or inclusions vary from your quotation or from an advertised price, we will advise you of any change prior to your booking payment and any transaction being processed. If you do not wish to proceed with the booking at the new price, you may cancel the booking request at no cost to you. Once your booking has been confirmed and payment received, any new specials released cannot be applied to existing bookings. Prior to full and final payment being received, we reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking. We are not liable in any way if any increase occurs due to exchange rate fluctuations, taxes or supplier notifications. All prices are subject to availability and can be withdrawn or varied without notice.

Deposits via Bank Account & Credit Card: You will be notified at the time of booking of the amount to be paid to secure your booking. A booking quotation will remain valid for a minimum of 24 hours in which time you should make the agreed payment. Any booking not deposited with us by this time will automatically cancel without notification. Deposit conditions for certain accommodation and tour products may vary, these are listed on the individual page. We will advise you in writing of these conditions at the time of booking.

Final Payment: Final payment must be paid immediately when requested, this can be made in local currency upon arrival, online payment or bank transfer. We will advise you in writing of these conditions at the time of booking. Please note the final payment may vary from the original booking price or quote if the product is subject to exchange rate fluctuations or price rises by wholesalers or other suppliers.

Card Fees: Please note that a card fee of 5% will be applied automatically to credit card payment amounts.
This fee covers a range of costs associated with processing bookings paid for by credit card including the merchant fees of the various credit card companies, payment processing costs, administration costs, the cost of maintaining IT systems used for payment security to minimise credit card fraud, credit card chargebacks and associated fees. Any bank charges for international transfers, domestic transfer, or other payment options will be paid by the customer

Payment Processing Terms & Conditions: By providing your credit card details and accepting our Terms & Conditions, you authorise Thui Tours to arrange for funds to be debited from your nominated credit card, in accordance with the terms & conditions of the Direct Debit Request Service Agreement (DDRSA) as amended from time to time.

Your bank or credit card provider may apply currency conversion fees.

Standard Cancellation Policy:

  • All Bookings cancelled inside 7 days prior to travel are non-refundable.
  • Deposited bookings cancelled 30 or more days prior to travel - Your deposit will be refunded, at local currency face value, minus any transaction processing fees and exchange rate fluctuations.
  • Fully paid bookings cancelled 30 days or more prior to travel - Your deposit will be refunded, at local currency face value, minus any transaction processing fees and exchange rate fluctuations.

Cancellations must be in writing.

Amendment Fees: Any amendments made to confirmed bookings may incur a fee; bookings of a value up to $1,000 a fee of $25, bookings of a value over $1,000 a fee of $50. The fees are charged per amendment. This is in addition to any fees that may be levied by the supplier or airline.

Credit Card Chargeback Fees: Any fees charged to Thui Tours by our credit card payment provider arising from a chargeback or a disputed charge on the cardholder's credit card will be charged to the cardholder. This fee is non-refundable.

Refunds: All refund requests must be in writing. Claims must be made within 10 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness. These must be claimed through your travel Insurance.  No guarantee is provided or warranted that any refund will be available.

Reporting of Incidents: Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to Thui Tours during the event to allow us an opportunity to rectify the situation or provide assistance.

General

Validity of Rates: Prices are valid for the dates indicated.

Currency: All rates are priced in Colombian Pesos, or as otherwise indicated.  The currency display options available on the website are indicative only.  Charges made to credit cards, or transfers between banks will be requested in Colombian Pesos.  Thui Tours is not responsible for differences between advertised rates in currencies other than Colombian Pesos and charges made using your chosen payment method.

Children's Rates: Child costs are based on sharing a room with adults and using existing bedding . Cost for additional bedding and rollaways are available on request.

Payment Options:Thui Tours offers secure providers for your credit card payments. Alternatively, you can make a direct deposit to our bank accounts.

Travel Insurance: It is extremely important that you take out Travel Insurance. It is ESSENTIAL that this insurance covers you for involuntary cancellation of your holiday including airfare(s).

Accommodation: Accommodation is as specified in the accommodation section of our web sites. All rates are subject to change without notice. Not all properties provide instant availability and in these cases Thui Tours checks availability once we receive the booking request.

Check In / Check Out Times: These vary according to operator. Generally your accommodation check in is 2pm and check out 10am. Please note that some properties will require a credit card authorization on check-in and may need to see photo identification. In the instance that you don't have a credit card usually a cash bond will be required.

All maps, photographs, illustrations and computer based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

Quotations: All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received. Quotes are valid for 24 hours from issue date.

Inclusions and Exclusions

Prices DO Include: Accommodation, government taxes and any other inclusions as specified in writing on the relevant web pages for each suppliers product.

Prices DO NOT Include: Any costs incurred en route to and from the destination, meals (unless specified), telephone calls, items of a personal nature, and personal services not specified as being included in costs on the relevant web pages for each suppliers product.

Site Copyright

The copyright on all original/custom artwork, maps, navigation elements, presentation methods and design elements included in our web sites is held exclusively by Thui Tours.Copyright on all descriptive text is held by Thui Tours. Copyright on selected photographic images is also held by Thui Tours.

All HTML files used on the Thui Tours web site are declared to be proprietary software product developed for use by Thui Tours only, and as such are subject to international intellectual property conventions.

All custom graphics used are declared to be works of art created for use by Thui Tours only, and as such are subject to international intellectual property conventions. Image files, HTML documents, and text files are not to be relocated to another server, or duplicated for commercial purposes without the express written permission of Thui Tours.